Frequently Asked Questions
From shuttle service to our cancellation policy, we've provided a list of our most asked questions for your convenience.
Q: What is your pet policy?
A: We have a $25 non-refundable fee for stays two nights or less. A $50 non-refundable fee is collected for stays three nights or longer.
Q: Do you have accessible guest rooms?
Q: Do you offer shuttle service?
A: Yes, guests can use the hotel’s free shuttle service for travel within 5 miles of the YO Ranch Hotel. It is available daily from 7 AM – 9 PM.
Q: Is there guest laundry cleaning available?
A: Dry cleaning service is available with a surcharge. Please speak to
Q: How far are you from the Guadalupe River?
A: The hotel is located just 4 miles from the Guadalupe River.
Q: What are the Front Desk Hours?
A: The front desk is available 24 hours, 7 days a week.
Q: What are the check-in and check-out times?
A: Guests may check-in after 4 PM, and check-out is at 12 noon.
Q: When is the swim up pool bar open?
A: The swim up bar is available for our hotel guests ever Friday and Saturday from Memorial Day Weekend through Labor Day Weekend.
Q: Do you have elevators?
A: No, there are no elevators available. Please call hotel directly for special requests on room placement.
Q: Do you offer a wedding venue?
A: Yes, we do offer a unique indoor and outdoor ceremony as well as a reception space. Learn More.
Q: What if I have questions about my reservation?
A: For any questions, please contact our reservation department directly. Email, reservations@yoranchhotel.com or call 830-257-4440.
Q: What is the standard hotel cancellation policy?
A: Reservations may be cancelled up to 1 days (24 hours) prior to arrival in order to avoid cancellation penalty of one night’s room and tax. Some rate plans require pre-payment and may not be cancelled or modified. For example, the Advance Purchase discount.